Privacy Policy

1. Who We Are

Dubai Blooms Express is an online flower and gift delivery service operating in the United Arab Emirates (UAE). If you have any questions regarding your data privacy, you can contact our Data Privacy Officer, Sadiq Khan, at:

• Email: dubaibloomsexpress@gmail.com

• WhatsApp: +971 56 922 4451

2. Information We Collect

When you browse our website, place an order, or interact with us, we may collect the following details:

• Contact Information: Full name, recipient name, contact number, email address, and delivery address.

• Recipient Information: Recipient’s name, delivery address, phone number, preferred time of delivery, date, message card text, and occasional delivery notes.

• Greeting Card Messages: Personalised text, wishes, or notes provided for the gift recipient.

• Payment Data: Payment transaction details (Cash on Delivery, Bank Transfer, Online Payment). Please note that we do not store credit or debit card numbers securely on our servers; payments are processed securely through certified payment gateways.

• Technical & Device Information: IP address, browser type, device details, and browsing platform data to improve our website performance.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process, handle, and fulfill your flower and gift orders accurately on time.

• To coordinate necessary delivery updates via email, text message, or photos of your order via WhatsApp or SMS.

• To print your personalised greeting card messages attached to your gift.

• To facilitate seamless communication regarding delivery status or quick customer support inquiries.

• To provide customer support and handle any issue or dispute resolutions.

• To comply with applicable UAE e-commerce and commercial laws.

4. Protection and Data Security

We implement industry-standard encryption and a regulated security management system to protect your personal information from unauthorized access, loss, alteration, disclosure, or destruction. Access to customer data is strictly restricted to authorized personnel who require it for operational duties.

5. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information. We share data only when necessary with trusted partners:

• Delivery Personnel / Couriers: To provide recipient name, address, and contact information to ensure accurate door-to-door delivery in the UAE.

• Payment Processors / Gateways: To verify and complete secure payments for your transactions.

• Legal Consultants: Only if legally required to comply with safety, audits, or to protect against fraudulent transactions.

6. Cookies Policy

Our website uses cookies to remember your shopping preferences, enhance site navigation, and improve your overall user experience. You can choose to disable cookies through your browser settings, though doing so may limit certain features of our website.

7. Your Rights Under UAE Laws

Under UAE data protection laws, you have the right to:

• Request access to the personal information we hold about you.

• Request correction or updating of inaccurate data.

• Request the deletion of your account and personal data where legally applicable.

• Opt-out of marketing communications at any time.

8. Contact Us Regarding Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:

Dubai Blooms Express – Privacy Officer

Founder: Sadiq Khan • Dubai Blooms Express

dubaibloomsexpress@gmail.com | WhatsApp: +971 56 922 4451